Policy

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process. 

 

After your payment is authorized and verified, standard orders can still take 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

 

 

SHIPPING RATES & TIMELINES

Please note that orders to US destinations may take 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

 

When your order has been shipped, you will receive an email with tracking information.

 

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

 

Your final shipping cost is displayed at the point of checkout.

 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from fashionnova.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

 

 

Online Returns Policy

( DUE TO COVID-19 THERE ARE NO RETURNS AT THIS TIME)

  • U.S. Domestic - Please email us and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please email us.

 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

 

  • Items must be sent back within 30 days of the delivery date. 
  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • All returns are refunded via store credit in the form of a Fashion Nova E-Gift Card.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 
  • Return drop-offs are not accepted at our DC or corporate office.

 

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

 

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

La'Gossip does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

 

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.